Privacy policy

Your privacy matters. This policy explains what information we collect, why we use it and the choices available to you.

About this policy

This Privacy Policy describes how Bichon Boutique (“Bichon Boutique,” “we,” “us” or “our”) collects, uses, discloses, retains and protects personal information when you visit bichonboutique.com, make a purchase, create or use a customer account, participate in our rewards program, subscribe to marketing or contact us.

Bichon Boutique is a Canadian small business located in Maple Ridge, British Columbia. Our store is powered by Shopify.

Personal information we collect

The information we collect depends on how you interact with us and may include:

  • Contact and identity information: your name, email address, telephone number, billing address and delivery address.
  • Order and transaction information: products purchased, order history, discounts, shipping or local-delivery details, returns, exchanges and communications about an order.
  • Account and rewards information: customer-account details, preferences, rewards points, referral activity and participation in promotions.
  • Payment information: payment and transaction details needed to process a purchase. Full payment-card information is handled by Shopify and the payment provider you select; Bichon Boutique generally does not receive or store your complete card number.
  • Communications: information you provide when you contact us, submit a form, request assistance, review a product or communicate through customer support.
  • Device and usage information: IP address, browser and device type, cookie or similar identifiers, approximate location, referring pages, pages viewed, interactions with the site and cart or checkout activity.
  • Marketing preferences: whether you have subscribed to or unsubscribed from promotional communications and your cookie or data-sharing choices.

How we collect information

We collect personal information:

  • Directly from you when you place an order, create an account, join rewards, subscribe, submit a form or contact us.
  • Automatically through cookies, pixels, tags and similar technologies when you use the website.
  • From Shopify and service providers involved in payments, order fulfilment, delivery, fraud prevention, analytics, advertising, rewards, email marketing and customer support.
  • From social-media or advertising platforms when you interact with our content or advertisements, subject to your settings with those platforms.

How we use personal information

We may use personal information to:

  • Process payments, fulfil orders and provide shipping or local delivery.
  • Create and maintain customer accounts and administer the Bichon Boutique rewards program.
  • Process returns, exchanges, refunds and warranty-related inquiries.
  • Provide customer service and respond to questions or requests.
  • Send transactional messages about orders, accounts, deliveries and policy updates.
  • Send promotional emails or other marketing when you have consented, and manage your communication preferences.
  • Operate, maintain, personalize and improve the website, products and customer experience.
  • Measure site performance, understand how visitors use the store and evaluate marketing.
  • Prevent fraud, abuse, security incidents and other harmful activity.
  • Meet legal, tax, accounting and regulatory obligations and enforce our agreements.

Depending on the circumstances, we collect, use or disclose personal information with your consent, to provide products or services you requested, to meet legal obligations or under another authority permitted by applicable law.

Marketing communications

We send promotional communications only as permitted by law. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us. Unsubscribing from marketing does not stop necessary transactional communications concerning an order, account, return or delivery.

Cookies, analytics and advertising

We and our service providers use cookies and similar technologies to operate the store, remember preferences, keep the site secure, understand performance and, where permitted, measure or personalize advertising.

These technologies may include services provided by Shopify, Google, Microsoft Clarity, Meta/Facebook, Smile.io and other applications or advertising partners connected to our store. The specific cookies and providers can change as we update the website.

Microsoft Clarity may help us understand website interactions through aggregated behavioural information, heatmaps and session-replay tools. We use this information to diagnose usability issues and improve the store experience.

You can manage available choices through our cookie banner or privacy controls and through your browser settings. Blocking some cookies may affect account, cart, checkout or other website functionality. You can also adjust advertising and privacy settings directly with the relevant third-party platform.

When we disclose personal information

We may disclose personal information to:

  • Shopify, payment and checkout providers that host the store, process transactions and support checkout.
  • Shipping and delivery providers that need order and contact information to deliver purchases.
  • Technology and app providers supporting customer accounts, rewards, email, customer service, website functionality, analytics, security and fraud prevention.
  • Advertising and social-media partners where permitted by law and consistent with your privacy choices.
  • Professional advisers and authorities when reasonably necessary for legal, accounting, security, fraud-prevention or regulatory purposes.
  • A purchaser or successor in connection with a proposed or completed sale, merger, restructuring or transfer of the business, subject to appropriate confidentiality and legal requirements.

We do not sell personal information in exchange for money. We may use or disclose limited device and interaction information for analytics or advertising, which some laws may describe as “sharing” or targeted advertising. Where required, we provide cookie or data-sharing choices.

Shopify and other third parties

Our store is hosted by Shopify, which processes personal information to provide its commerce platform and related services. You can learn more by reviewing Shopify’s Consumer Privacy Policy.

Third-party providers process information under their own terms and privacy policies. If you follow a link to another website, use an accelerated checkout or interact with a social-media platform, that third party’s privacy policy also applies to its handling of your information.

Processing outside Canada

Shopify and some of our service providers operate in Canada, the United States and other countries. Personal information may therefore be processed or stored outside your province or outside Canada and may be subject to the laws and lawful-access requirements of those jurisdictions.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, meeting tax or legal requirements, resolving disputes, preventing fraud and enforcing agreements. When information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it.

Security

We use reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information. However, no website, transmission method or storage system can be guaranteed to be completely secure.

Payments are processed through Shopify and the payment provider selected at checkout. Please do not send payment-card numbers or other sensitive financial information through email or our contact form.

Your privacy choices and rights

Subject to applicable law, you may request to:

  • Access personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Withdraw consent for future use where processing is based on consent.
  • Delete information where a deletion right applies and retention is not otherwise required.
  • Ask questions or make a complaint about our privacy practices.

We may need to verify your identity before completing a request. Certain information may be retained or access may be limited where permitted or required by law.

You can unsubscribe from promotional emails using the link in each message. Cookie and available data-sharing choices can be managed through the privacy controls displayed on our website.

Children’s privacy

Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from a child under 13 without appropriate authorization. If you believe a child has provided personal information to us, please contact us.

Changes to this policy

We may update this policy to reflect changes to our practices, services or legal obligations. We will post the revised policy on this page and update the date below. If a change is material, we will provide additional notice when required.

Contact our Privacy Officer

For privacy questions, access or correction requests, withdrawal of consent or complaints, contact:

Privacy Officer
Bichon Boutique
Maple Ridge, British Columbia, Canada
Email: info@bichonboutique.com
Contact form: bichonboutique.com/pages/contact-us

If we cannot resolve your concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada, as applicable.

Last updated: July 25, 2026.