Shipping policy
Canada-wide shipping • Free standard shipping on qualifying orders over $70 • Free local delivery to eligible B.C. addresses in the Lower Mainland
Order processing
In-stock orders are usually prepared within 1–3 business days, excluding weekends and statutory holidays. Processing time is separate from carrier transit time.
Selecting a faster shipping service changes how quickly the carrier transports your order after pickup; it does not shorten our processing time.
Shipping within Canada
- We currently ship to Canadian addresses.
- Available shipping rates and estimated delivery speeds are displayed at checkout based on your order and destination.
- Qualifying orders of $70 or more receive free standard shipping. Eligibility and the applicable rate are confirmed at checkout.
- We do not currently ship to the United States or other international destinations.
Tracking and delivery estimates
If your selected service includes tracking, you will receive a shipping confirmation email with tracking information once your order is on its way. Some lower-cost shipping services might not include tracking; this will be indicated when you select your shipping option.
Delivery dates shown at checkout or by the carrier are estimates rather than guarantees. Weather, holidays, service interruptions and other carrier delays can affect delivery after an order leaves our care.
Free local delivery in the Lower Mainland of B.C.
Free local delivery is available to eligible British Columbia addresses in the Lower Mainland. If your address qualifies, the local-delivery option will appear at checkout. Please provide a complete address, an accessible delivery location and any helpful entry instructions.
Address changes
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We will do our best to update the address before dispatch, but changes cannot be guaranteed after an order has been processed or accepted by the carrier.
Additional shipping charges may apply if a parcel is returned or must be sent again because the address supplied at checkout was incomplete or incorrect.
Delayed, missing or damaged orders
Once a parcel has been accepted by the carrier, its movement and delivery timing are managed by that carrier. If tracking has not updated or the estimated delivery window has passed, please check the carrier’s latest tracking information and contact the carrier directly. You are also welcome to send us a note, and we will help you review the shipment information available to us.
If tracking shows that a parcel was delivered but you cannot locate it, please check the delivery area, mailroom or parcel locker, ask other members of your household, and review any carrier delivery notice before contacting the carrier.
If your order arrives damaged or you receive the wrong item, keep the product and packaging and contact us promptly with your order number and clear photos. We will review what happened and help with the appropriate next steps.
Questions?
We are a small Canadian business and personally read every message. If you have a shipping or delivery question, contact Bichon Boutique and include your order number when applicable.
Last updated: July 25, 2026.